Support & FAQ
支持与常见问题
This page provides contact information, account deletion instructions, and frequently asked questions for the SpeedShort iOS app.
本页面为 SpeedShort iOS 应用提供联系方式、账号注销说明与常见问题解答，用于 App Store 审核与用户查询。
Contact us
联系我们
If you encounter issues related to account login, purchases or app usage, please contact us via email:
如在账号登录、购买或使用过程中遇到问题，您可以通过以下邮箱与我们联系：
Email： [email protected]
In your email, please include: device model, iOS version, app version, and a brief description of the issue. Screenshots are very helpful for troubleshooting.
建议在邮件中写明：设备型号、iOS 版本、应用版本以及问题描述，并尽可能附上截图，方便我们排查问题。
For privacy and data protection information, please see: Privacy Policy.
有关隐私与数据保护说明，请参见： 隐私政策。
FAQ (summary)
常见问题（摘要）
Account Deletion
账号注销
If you want to delete your SpeedShort account, please send an email to [email protected] with the subject "Account deletion request", and include the following:
- Your user ID (you can find it in the app in Mine → Settings → About).
- The email address or login method you used in the app (for example, Apple ID / Google / email).
- Any additional information that can help us locate your account.
After we receive your request, we will delete your account and related personal data that we are not legally required to keep (for example, transaction records required for tax or accounting). This action is irreversible.
如需注销 SpeedShort 账号，请发送邮件至 [email protected]，邮件标题请注明 “账号注销申请”，并在邮件中提供以下信息：
- 您的用户 ID（可在 App 内“我的 → 设置 → About”中查看）。
- 您在 App 内使用的登录方式或邮箱（例如 Apple ID / Google / 邮箱账号）。
- 其他有助于我们定位您账号的信息。
我们在收到您的申请后，将注销您的账号，并删除除法律法规要求保留之外的个人信息 （例如为税务、会计目的需要保留的交易记录）。账号一旦注销将无法恢复，请谨慎操作。
Other information
其他信息
For legal and policy information related to the SpeedShort app, please also refer to: Privacy Policy and Terms of Service.